Privacy Policy

Introduction

Kun Hearing ("we," "us," or "our") operates the audiology practice located at 18725 E Gale Ave STE 209, City of Industry, CA 91748. We are committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or receive services at our clinic.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our website or services.

Information We Collect

Information you provide directly

We may collect the following types of information when you contact us or use our services:

• Name, mailing address, email address, and phone number
• Date of birth and demographic information
• Health and medical information relevant to audiology care
• Insurance information and billing details
• Messages sent through contact forms or email

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, the pages you visit, the date and time of your visit, and other diagnostic data. This information is used solely to improve the functionality and performance of our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain audiology services and treatment
• To schedule appointments and communicate with you about your care
• To process payments and submit insurance claims
• To send appointment reminders, follow-up care instructions, and relevant health information
• To respond to your inquiries and provide customer support
• To comply with applicable laws and regulations, including HIPAA
• To improve our website, services, and patient experience

HIPAA and Health Information

As a healthcare provider, Kun Hearing is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided to you at your first visit and is available upon request.

We will not sell, rent, or otherwise disclose your PHI to third parties without your explicit written authorization, except as permitted or required by law. For example, this may include sharing with other treating providers, insurance companies for billing, or as required by a court order or public health authority.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information only in the following limited circumstances:

• Healthcare operations: With other treating healthcare providers involved in your care, as permitted by HIPAA.
• Business associates: With trusted third-party service providers who assist us in operating our practice (e.g., billing services, electronic health record platforms), subject to written agreements requiring them to keep your information confidential.
• Legal requirements: When required by law, to comply with a legal process, or to protect the rights, property, or safety of Kun Hearing, our patients, or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure communication channels, and restricted access to patient records.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Cookies and Website Analytics

Our website may use cookies (small data files placed on your device) to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of our website may not function properly.

We may use a privacy-focused analytics service (such as Plausible) to understand how visitors interact with our website. This analytics service does not use cookies and does not collect personally identifiable information.

Third-Party Links

Our website may contain links to third-party websites (for example, hearing-aid manufacturer sites or insurance portals). We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you, to the extent permitted by applicable law and our obligations under HIPAA. To exercise these rights, please contact us using the information below.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to learn more.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, or to exercise your rights, please contact us: